Our operational expertise is born out of 20 years experience in operational and research roles within the service industry. We provide a unique insight into efficiency that has its roots in technology and training and has seen companies grow from small beginnings through to global businesses.
We believe that your business processes and platform should work for you, not the other way round. They need to be flexible and robust enough to handle the exception as well as intuitive enough to make sure all team members can benefit. Striking this balance is where we excel.
As experienced professionals we are uniquely placed to assess your processes, tools and training and provide effective solutions that really enhance your business.
Typically, we are asked to develop solutions centred around technology and process often taking advantage of existing tools and developing training packages for staff. We undertake both extensive and small operational projects ranging from full process audits through to developing niche solutions for regular labour intensive tasks.
Check out some of our recent case studies below:
CASE STUDIES
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| Process Audit | CV Re-formatting | Re-brand Tools |
TYPICAL REQUESTS
“My research team just aren’t performing – they’re bright, but just don’t get what we’re looking for – can you train them?”
“I spend hours reformatting documents – is there an easier way?”
“I need to rebrand all my documents, can you help?”
“My filing system is a mess and I lose stuff, can you help?”
“Can you give me & my team some training on stuff like excel which is actually useful for what I do?”
“How can make it easier to record the data I need, I seem to spend hours inputting and don’t really get anything out of it”